Shipping & Returns

Returns & Exchanges

We’re only happy when you’re happy

If you’re not satisfied in any way, please tell us so that we can try and put it right.

No product makes it into our range without being thoroughly tried and tested. We want you to be 100% pleased with your purchases, and we stand by the effectiveness of our skincare. Should you for any reason be unimpressed, upon product return we will issue a refund to your credit card, or exchange for an alternative item.

All we ask is this

  • Products must have been purchased directly from Skin Physics. We cannot accept returns of products purchased from other retail outlets or online with Amazon. Please return those to the store/marketplace where purchased.
  • Products must be returned within 30 days of order date.
  • Please include a copy of your receipt (or a note with your order #, name, email address, phone number) and your reason for returning the product(s)
  • We cannot accept returns on overly used or damaged products.
  • Shipping and handling charges are non-refundable.

Our product return/exchange location is:

Skin Physics, ℅ West Way Warehousing, Unit 1, Rectors Lane, Pentre, Deeside CH5 2DH.

Should you decide to return a product for a refund or exchange, simply or call our Customer Care team on 020 8068 6855 returns authorisation number.



Excluding your free gifts to keep, products must be returned, unused, unopened and in their original condition before we can issue you a full refund.

All the information will be inclusive in your trial pack. Please see your invoice for the full returns procedure.

Delivery Info

We deliver to all destinations within the UK, based on the following estimated delivery times and fees:

  • Any order under £50 will be £4.99 with 2 day delivery in UK
  • Any order over £50 will be free with 2 Day delivery in UK
  • Orders must be placed by 1pm BST to start processing on the same day. Processing time usually takes 1 business day.
  • Delivery times are based on orders placed between Monday – Friday.
  • Most destinations in UK will receive items within 3 working days.
  • Please take into account remote destinations around the United Kingdom (Islands) may take an additional 1-2 days.

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